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Accessibility Statement

Effective Date: October 1, 2025
Last Updated: October 1, 2025
Compliance Level: WCAG 2.1 Level AA (Target)

1. Our Commitment to Accessibility

Transfer Charges is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to make our financial data accessible to all users.

2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

3. Current Accessibility Features

3.1 Navigation and Structure

  • ✅ Consistent Navigation - Menu structure remains consistent across all pages
  • ✅ Keyboard Navigation - All interactive elements accessible via keyboard
  • ✅ Skip Links - "Skip to main content" link available
  • ✅ Semantic HTML - Proper heading hierarchy (H1-H6)
  • ✅ Breadcrumbs - Clear path navigation on all pages

3.2 Visual Design

  • ✅ Color Contrast - Minimum 4.5:1 ratio for normal text, 3:1 for large text
  • ✅ Text Resize - Content remains readable at 200% zoom
  • ✅ Focus Indicators - Visible focus states on all interactive elements
  • ✅ Dark/Light Mode - Theme toggle for user preference
  • ✅ No Flashing Content - No content flashes more than 3 times per second

3.3 Content and Media

  • ✅ Alt Text - Descriptive alt text for all informative images
  • ✅ Data Tables - Proper headers and captions for all tables
  • ✅ Form Labels - Clear labels for all form inputs
  • ✅ Error Messages - Clear error identification and suggestions
  • ✅ Link Purpose - Link text clearly describes destination

3.4 Interactive Elements

  • ✅ Calculator Accessibility - Full keyboard support for fee calculator
  • ✅ Chart Alternatives - Text descriptions for all charts
  • ✅ Table Sorting - Keyboard-accessible sort functions
  • ✅ Touch Targets - Minimum 44x44 pixel touch targets on mobile

4. Assistive Technology Support

Our website is designed to work with assistive technologies including:

  • Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
  • Voice Recognition: Dragon NaturallySpeaking
  • Screen Magnifiers: ZoomText, MAGic
  • Browser Extensions: Read&Write, Dark Reader

5. Known Accessibility Issues

We are actively working to address the following:

5.1 Charts and Graphs

  • Issue: Complex historical charts may be difficult for screen readers
  • Workaround: Data tables available below each chart
  • Timeline: Full resolution by Q2 2025

5.2 Real-time Updates

  • Issue: Live fee updates may not announce to screen readers
  • Workaround: Manual refresh button available
  • Timeline: ARIA live regions implementation by Q2 2025

5.3 Third-party Content

  • Issue: Some embedded content may have accessibility limitations
  • Workaround: Alternative text descriptions provided
  • Timeline: Ongoing improvements

6. Browser and Device Compatibility

Recommended Browsers (Latest Versions)

  • Chrome/Edge (Windows, macOS, Android)
  • Firefox (Windows, macOS, Android)
  • Safari (macOS, iOS)

Mobile Accessibility

  • iOS: VoiceOver support
  • Android: TalkBack support
  • Responsive design for all screen sizes

7. How We Test Accessibility

Automated Testing

  • WAVE (WebAIM's evaluation tool)
  • axe DevTools
  • Lighthouse (Chrome DevTools)
  • Pa11y automated testing

Manual Testing

  • Keyboard-only navigation
  • Screen reader testing (NVDA, JAWS)
  • Color contrast analyzers
  • Mobile device testing

User Testing

  • Feedback from users with disabilities
  • Regular accessibility audits
  • Continuous monitoring

8. Alternative Formats

If you need information in an alternative format:

  • Large Print: Use browser zoom (Ctrl/Cmd + Plus)
  • Plain Text: Available on request
  • Data Export: CSV download for tables (coming soon)
  • API Access: JSON endpoints for developers (planned)

9. Accessibility Tools and Tips

Keyboard Shortcuts

  • Tab - Navigate forward through links and controls
  • Shift + Tab - Navigate backward
  • Enter - Activate buttons and links
  • Space - Check boxes and activate buttons
  • Escape - Close modals and menus
  • / - Jump to search box

Browser Accessibility Features

  • Zoom: Ctrl/Cmd + Plus/Minus
  • High Contrast: Windows High Contrast Mode supported
  • Reader Mode: Simplified view in most browsers
  • Text-to-Speech: Built-in browser features supported

10. Third-party Content Disclaimer

While we strive for accessibility in all content, we cannot guarantee full accessibility for:

  • External links to third-party sites
  • Content from API providers
  • Embedded advertising (when implemented)

11. Feedback and Contact

We welcome your feedback on accessibility. Please contact us if you:

  • Encounter accessibility barriers
  • Need information in alternative formats
  • Have suggestions for improvement
  • Require assistance using our service

Contact Methods

Email: accessibility@transfercharges.com
Response Time: 2 business days

Phone: [Your Phone Number]
Hours: Monday-Friday, 9 AM - 5 PM EST

Mail:
Transfer Charges - Accessibility

Please Include:

  • Description of the issue
  • Page URL where issue occurred
  • Your assistive technology (if applicable)
  • Your browser and operating system
  • Screenshots (if helpful)

12. Complaint Process

If you're unsatisfied with our accessibility response:

  1. First Contact: accessibility@transfercharges.com
  2. Escalation: management@transfercharges.com
  3. External: File a complaint with relevant authorities

13. Legal Compliance

We aim to comply with:

  • Americans with Disabilities Act (ADA) - Title III
  • Section 508 - Rehabilitation Act (where applicable)
  • EN 301 549 - European accessibility standard
  • AODA - Accessibility for Ontarians with Disabilities Act

14. Training and Awareness

Our team receives accessibility training including:

  • WCAG 2.1 guidelines
  • Assistive technology awareness
  • Inclusive design principles
  • Regular accessibility updates

15. Continuous Improvement

Recent Improvements (2024)

  • Added keyboard navigation for all features
  • Improved color contrast ratios
  • Added skip navigation links
  • Enhanced form error messages

Planned Improvements (2025)

  • ARIA live regions for real-time updates
  • Enhanced chart accessibility
  • Video content with captions (if added)
  • Multi-language support

16. Recognition

We follow best practices from:

  • W3C Web Accessibility Initiative (WAI)
  • WebAIM
  • A11y Project
  • International Association of Accessibility Professionals (IAAP)

17. Technical Specifications

Markup Validation

  • Valid HTML5
  • Proper ARIA attributes
  • Semantic elements used

Performance

  • Fast load times (accessibility feature)
  • Progressive enhancement
  • Mobile-first responsive design

18. Emergency Information

Critical fee alerts and important updates are provided in multiple formats to ensure accessibility during high-importance situations.

19. Updates to This Statement

We review this statement quarterly and update it when:

  • We add new features
  • We resolve known issues
  • Standards change
  • We receive user feedback

Last Accessibility Audit: October 2025
Next Scheduled Audit: January 2026

Thank you for using Transfer Charges. We are committed to providing an accessible experience for all users. Your feedback helps us improve.